Referrals

The Well is currently connected to dozens of Statutory and Voluntary organisations and churches across Wolverhampton Borough, and the surrounding area. We receive referrals from all types of organisations, working with people in a wide variety of situations.

We wish to support you in your work with those in crisis.

On this page you will find detailed information on our opening hours, referral process, and what we provide.

Main Points For Referral Agencies:

  • All referrals are taken by phone (Tel: 01902 256523) Our referral line is open Tues - Friday from 9.30am. We are a daily limit on referrals after which the referral line is closed until the next working day.

  • We provide emergency food/toiletries/baby items for people experiencing a temporary financial crisis. This extends to 5 parcels in a 6 month period.

  • Each parcel contains 3 days of nutritionally balanced tinned and dried food for each person in the household, plus toiletries and baby items.

  • The aim of The Well is to support those in crisis whilst long term support is put in place, rather than create a cycle of dependency.

  • We rely on the agencies who partner with us to assess the need for emergency food.

  • We require the person/family’s main details to enable us to respond.

  • All parcels are delivered either to the person’s address or your office for collection.

  • We do not take referrals direct from the public, as we believe in working together with you as an agency/church.

  • We are unable to give out food to the public from our warehouse under any circumstances. All food is delivered – this is part of our support to the person/family in need.

  • Agencies can collect parcels on behalf of the person in need for direct delivery by prior arrangement.


New Referral Agencies

If you have just heard about The Well & wish to partner with us, please contact our office before making your first referral so that we can take the details of your organisation and answer any queries you may have regarding our service.